Room service is a service of food and beverage in guest room. (in suite service)
services such as...
Tray Service Set up
The positioning is very important about..
How to organize item? order depend on menu form. For example, any bottle should be laid flat.
How to balance on tray? Server should be reminder and need to check all of item depending on customer's order. -order a little--> use tray -order many--> use trolley.
Floor service Breakfast ++Door Knop Menu++
Door Knop menu is the breakfast menu that hang on front of the guest door which include menu of A la carte or also Set menu.
*1. Guest will pick menu inside the room then order by leave outside the room.
*2. Room service Staff will take it.
Floor waiter use tray & trolley (..in serving breakfast in room service)
Kitchen team will preparing food ordered to guest on tray. --> Mise En Place to Room Service server.
*the hot menu is the last item put on tray.
*Before go to serve to guest room, make sure that..
1. All items are correct and complete.
3. Room number, time delivery and Guest's name.
2. Pen and Folio.
*Position Yourself.
Entering w/ trolley --> make sure trolley and equipment in good order.
--> Stand middle in front of door to guest can see.
Entering w/ tray --> Carry tray above shoulder.
Checking Standard.
1. What should check when arrive guest room??
- Right Room. (To avoid disturbing other guest)
- Check delivery time. (The time you stand in front guest room)
- Review guest's name. (Practice to pronounce)
1. In front the guest room,
Knock guest door -- Use back hand to knock the door.(3 knocks) and say ''Room Service'' loud and clear.
-- How to identify yourself ? Knock 1,2,3. and Say loud/clear.
In case if no reply? .. wait 30 seconds, knock door instead.
If no answer? report to room service.
